I feel like my time at the shop now is spent less on cheese and more on other things. “Things” encompasses such a wide variety of subjects, that I can’t even define it!
I will just start off with the big new toy that was installed in our shop. It is a POS system (meaning “point of sale.”) It took all Monday to install, and since I was working on that day exceptionally, I got an all-day training session.
To put it simply, this system changes the entire infrastructure of the shop and restaurant. It is equipped to handle EVERYTHING, from drink orders, to cheese plate orders, to kitchen orders, to retail, to reservations, to special discounts, to credit card orders . . . . I could go on and on. However, one must not rely too much on the new technology yet. Not all of the products are entered in the system, not all of the prices are correct in the system, and not everyone knows how to use the darn thing. Right now, I think I am the person who spends the most time at the register, so I needed to learn very quickly how to manipulate all of those buttons and items.
It has been fairly quiet all week, so when Saturday (yesterday) rolled around, I had a feeling we were really going to test the system’s mettle for the first time. Boy, did that provide for some excitement, because the system crashed in the middle of the afternoon, and again at the beginning of the evening (POS POS?). So much for the Windows-based system! I wonder what happened, and I wonder how it can get fixed.
Apart from just stumbling through the buttons and functions of the POS system, I realized that its presence really is going to fundamentally change the nature of the shop, and of the cheesemonger’s job. Now that the shop is really equipped now to process drink and meal orders at any time of day or night, I think the the higher powers want to shift the business toward a restaurant model during the daytime, instead of keeping the sleepy daytime cheese and wine shop. I mean, the cheese shop is always going to be there, but the focus is changing. It makes business sense; there is no way I can see a cheese shop surviving in this area. Not enough people are into cheese out here in the OC. I think that the only way for the shop to make a real profit is through the wine and restaurant area (even if that means they are serving only cheese plates).
Practically, this means the cheesemonger is going to have to set up her own service well in the cheese area, complete with check presenters, glasses, water bottles, silverware, and bread area. Well, we already have a bunch of silverware, bread and check presenters, but this is reorganization is going to take some major thinking. The cheese area is a little short on space as it is! We have to find a way to stuff more essentials into it. It also means that I am going to be doing a lot more running. Right now, I’m trying to figure out how I will have time to do all of the shopkeeping duties and running around. I wonder if it will be even possible!
I guess we just need to try this out for a couple more days and see what happens.